“Greater control over customers and sales”
Fresenius Kabi is a global healthcare company that specialises in medicines and technologies for infusion, transfusion and clinical nutrition. Its products and services are used to help critical and chronic patients.
Implementing a CRM such as SALESFORCE has enabled the sales network to substantially increase the creation, speed and processing of orders, as well as to have a greater knowledge of its customers.
Increasing the productivity of sales operations through their automation, as well as process management; boosting sales performance and acquiring a complete picture of each customer for decision making.
• Having all sales and customer service information centralised in the same environment.
• Being able to access information from mobile terminals.
• Improving efficiency in order creation and processing.
• Managing processes and driving sales performance.
• Expediting the signing of documentation by professionals.
• Implementation of the Salesforce Sales Cloud
• Implementation of the Service Sales Cloud
• Implementation of offline signatures with ViaFirma
• Implementation of integration with Open Data
• Implementation of monitoring reports and business alerts.