Post Roll Out CRM Services:
At Pharma Advisors, we support you in all the phases of the implementation of your project and ensure that it is correctly maintained over time under high quality standards.
With our Post Roll Out CRM services we follow up and review the system in order to evaluate the current situation and make continuous improvements in the implementation made to your business, thus adapting the level of service expected by you as a customer.
Training of end users
We offer you a training plan for the end users with which we will train and guide each one of them so that they can perform their daily tasks in an adequate way. The company will thus be ready to start its activity with the new system implemented.
Helpdesk levels 1 and 2
Our Helpdesk service is composed of two levels: The first level of the helpdesk includes qualified staff, with technicians certified in different technological specialities. They are prepared to answer and resolve the most frequently asked questions, i.e. the FAQs (frequently asked questions) included in our knowledge base. And the second and higher levels of the helpdesk are integrated by a team of qualified engineers who handle the most complex calls, which could not be solved by the first level. This function can even be performed within the customer’s workplace if necessary.
At Pharma Advisors, we undertake to meet your IT service needs to manage all or part of your business. We have a specialised knowledge in different tools that will help to fulfil the needs and strategic vision of your business, with highly qualified experts in the area of new technologies that will adapt to each of the requirements and demands you may have.
Management of new releases
We help your company meet the challenges of managing new releases, allowing you to gain greater visibility and efficiency from development to production. We employ a process-centric approach, and can thus plan, coordinate and control new releases with the workflows specified for each.
Digital asset management
Your company’s entire content must be visible and meet measurable goals in the various digital platforms such as: websites, digital magazines, corporate blogs, social networks, mobile applications, emails, among others. At Pharma Advisors, we are dedicated to improving these types of technological solutions designed for you and your business model.